Refund policy

Last updated: August 2026

At Designposters, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help make the return process as simple as possible.

30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

To initiate a return, please contact our customer service before sending your item back.

Please include:

Your order number
The item(s) you wish to return

Once we have received your request, we will provide you with instructions on how to return your order.

Return Conditions

To be eligible for a refund, returned products must:

Be returned within 14 days after notifying us of your decision to return the order.
Be in their original condition.
Be returned in their original packaging.
Not be damaged, folded, creased or show signs of use beyond what is necessary to inspect the product.

If a returned product has been handled more than necessary to establish its nature, characteristics and function, we may reduce the refund to reflect any loss in value, as permitted by applicable consumer legislation.

Return Shipping

Customers are responsible for the cost of returning unwanted items.

If you prefer, we can provide a return shipping label.

The cost of the return label depends on the destination country and the size of the parcel. In most cases, return shipping costs range between €5 and €15.

The exact cost will always be communicated to you before the return is arranged. If you choose to use our return label, the agreed return shipping cost will be deducted from your refund.

You are also welcome to arrange the return shipment yourself using a carrier of your choice.

We recommend using a tracked shipping service, as returned items remain your responsibility until they have been received at our warehouse.

Refunds

Once we have received and inspected your returned item(s), we will process your refund without undue delay.

Refunds will always be made using the same payment method that was used for the original purchase unless otherwise agreed.

Where required by applicable consumer legislation, any eligible standard shipping costs paid when placing your order will also be refunded.

If you have used a return label provided by us, the agreed return shipping cost will be deducted from the refunded amount.

Depending on your payment provider, it may take several business days before the refund appears in your account.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible after receiving your order.

To help us resolve the matter quickly, please include:

Your order number
A brief description of the issue
Photographs showing the product and, where relevant, the packaging

If your claim is justified, we will offer an appropriate solution in accordance with applicable consumer legislation. This may include a replacement, repair (where applicable), a partial refund or a full refund.

We will also cover any reasonable shipping costs associated with an approved claim.

Exchanges

We do not offer direct exchanges.

If you would like a different product, size or frame, we recommend returning the unwanted item in accordance with this policy and placing a new order through our webshop.